Refund policy

All books are specially customized and made to order. Because of the personalized nature of our products, we do not offer refunds, returns, or exchanges once an order has been placed.

Please review your order carefully before completing your purchase, including all customization details, spelling, and shipping information.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at ellealexanada@gmail.com, and we will work with you to resolve the issue.

By placing an order with us, you agree to this policy.

Thank you for your understanding and support.